What Information We Hold and Why
When you register, we collect your name, email address, phone number, and date of birth to verify your identity and maintain your account wallet. When you deposit or withdraw using bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet number associated with that
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payment — we do not store your full mobile banking PIN or password. We also collect device identifiers, IP address, and session data to keep your account secure and detect unusual access. If you contact our support team, we retain that correspondence. We do not sell
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your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. Your data is stored on secured servers and access is restricted to authorised personnel only. Availability of our services,
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and the data rights that apply to you, depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.